Enquiry Management is a valuable module within a School Management System (SMS) or School ERP that assists educational institutions in efficiently managing inquiries and communication with prospective students and parents.

Here are key features and benefits of such a module:


1. Inquiry Tracking
  • Records and tracks inquiries received from prospective students and parents interested in enrolling at the school.
2. Communication History
  • Maintains a history of all communication, including emails, phone calls, and meetings, related to each inquiry.
3. Prospective Student Profiles
  • Creates profiles for prospective students, capturing essential information such as contact details, academic interests, and preferred programs.
4. Follow-Up Reminders
  • Sets reminders for follow-up actions to ensure that inquiries are addressed promptly and efficiently.
5. Document Management
  • Manages documents and attachments related to inquiries, such as application forms and brochures.
6. Performance Analytics
  • Provides analytics and reports on inquiry performance, including conversion rates, response times, and communication history.


  • Efficient Communication: Streamlines communication with prospective students and parents, ensuring timely responses to inquiries.
  • Improved Customer Service: Enhances the overall experience for prospective students and parents by providing prompt and informative responses.
  • Data-Driven Decision-Making: Offers insights into inquiry trends and conversion rates, enabling schools to make data-driven improvements.
  • Enhanced Efficiency: Helps schools identify areas for process improvements, leading to greater operational efficiency.
  • Prospective Student Engagement: Engages prospective students and parents by providing personalized and attentive communication.
  • Document Management: Simplifies the management of inquiry-related documents and attachments.
  • Comprehensive Records: Maintains a comprehensive history of inquiries and interactions for reference and analysis.
  • Optimized Enrollment: Supports schools in optimizing their enrollment efforts by tracking and managing inquiries effectively.
  • Competitive Advantage: Provides a competitive advantage by ensuring that inquiries are handled professionally and promptly.

Enquiry Management modules help educational institutions build positive relationships with prospective students and parents. They contribute to efficient communication, data-driven improvements, and a streamlined enrollment process, ultimately benefiting both the school and the individuals seeking admission.

Enquiry Management